Happy about a Robert Johnston Award for our paper on the effects of chatbot disclosure by the Journal of Service Management (@J_o_SM). https://t.co/mcwDIkJWcO #chatbot #chatbotdisclosure #AI #conversationalcommerce #service #robots https://t.co/yPeuBNr5GF
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
RT @GrowKudos: Love or hate? How customers react to chatbots https://t.co/RUPhLPoJaT
Love or hate? How customers react to chatbots https://t.co/RUPhLPoJaT
RT @Maik_Ham: Trust me, I’m a chatbot? Our new study looks at how people feel when finding out the agent helping is not a real person. And…
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
Trust me, I’m a chatbot? Our new study looks at how people feel when finding out the agent helping is not a real person. And why is a #ChatBot to be more forgiven for making a mistake than a person? https://t.co/ydTvdZcOFh, #Service https://t.co/2tzqaP0btt
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
RT @uniGoettingen: Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real…
Trust me, I’m a chatbot? Research at Our Uni looks at how people feel when finding out the person helping is not a real person. And why is a #ChatBot more likely to be forgiven for making a mistake than a person? https://t.co/IopSuCzrmu, #CustomerService h